Due to technological issues, we have shut down the ability to purchase your orders online. Please call us at 781-289-4688 to place your orders.
We usually ship your order within a day or two. In case of a delay of more than three days, we will contact you by e-mail or phone. We ship perishables, such as meats, Monday-Wednesday because we do not want your packages sitting in the UPS warehouse over the weekend. If you order perishables on Wednesday after 10 a.m., Thursday or Friday, we will ship to you the following Monday unless you designate Next-Day Air or Saturday delivery. We may also hold an order for several days if we are expecting a shipment with items you’ve requested. You can also ask for a deferred shipment date. Shipping costs are determined according to weight, size, and distance.
All orders ship via UPS. We do not normally require the recipient’s signature. All ship-to addresses must be UPS-deliverable street addresses. Addresses incorrectly entered into our website and/or delivered-packages not taken inside or opened in a timely manner cannot be the responsibility of Bianco & Sons. Our standard shipping options are limited to the 48 contiguous states, with only expedited, 2-day Air or Overnight service available to Hawaii and Alaska.
We take great care in packing quality meats to ensure they get to you in prime condition. All meats are sliced, cut or packed the day they are to be shipped, and sealed to prevent loss of moisture and freshness. They are packaged in Styrofoam containers with cold packs added, and then shipped overnight or 2nd day air, depending on distance. Generally, perishables shipped to an address in the Northeast will arrive within 1-2 days, so ground shipping can be used.
If a return is necessary because of damage, mistakes, or other dissatisfaction, contact us as soon as possible. Although we aim to get your products to you as soon as possible, we cannot take responsibility for weather delays, for an order submitted with an incorrect address, for a delay caused because the intended recipient was not at home, or for a package containing perishables that was delivered on time but not opened when received. Because our products are perishable, we request that you call within 24 hours of receipt if you seek a return or we will not be able to honor the request.